Refund policy

At Native Streets, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, unwashed and in its original condition.

All original tags and packaging must still be attached.

Proof of purchase or your order number is required.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

Items marked as final sale.

Items that have been worn, washed, altered, stained or damaged after delivery.

Items returned without their original tags or packaging.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item received was damaged, defective or incorrect.

Exchanges

If you receive the wrong size, a damaged item, or an incorrect product, please contact us within 7 days of delivery. We will arrange an exchange where possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the product is defective.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@nativestreets.co.za

Phone & WhatsApp: +27 76 821 1775

Thank you for shopping with Native Streets. We appreciate your trust and support.